Who we are

At ZHX Moon Island, we are more than just a business—we are innovators, dreamers, and doers. Founded with a passion for excellence and a commitment to making a difference, our mission is to create solutions that inspire, transform, and add value to our clients, communities, and partners.

Our journey is built on the pillars of integrity, innovation, and impact. By embracing cutting-edge technologies, sustainable practices, and a customer-first philosophy, we strive to deliver products and services that exceed expectations and set new benchmarks in our industry.

With a team of dedicated professionals and a shared vision of growth and success, we thrive on challenges, foster collaboration, and continually push boundaries to redefine what’s possible.

At the heart of everything we do is a belief in building meaningful relationships, championing progress, and creating a future that benefits everyone.

Our website address is: https://zhxmoonisland.com.

Client Comments Policy

At ZHX Moon Island,we value the opinions and feedback of our clients. Your comments play a crucial role in helping us improve our services, products, and overall customer experience.

Our Commitment

  1. Encouraging Feedback:
    We actively encourage our clients to share their thoughts, suggestions, and concerns. Whether it’s a compliment, a constructive critique, or a new idea, your input matters to us.

  2. Respect and Professionalism:
    We are committed to treating every comment with respect and professionalism. We believe in fostering a welcoming environment for open communication.

  3. Timely Responses:
    Our team strives to review and respond to all comments within [insert timeframe, e.g., 24-48 hours]. For more complex inquiries or issues, we will keep you updated on the progress.

Guidelines for Client Comments

To ensure constructive dialogue and mutual respect, we kindly request that all comments adhere to the following guidelines:

  • Be clear and concise in expressing your thoughts.
  • Avoid using offensive, discriminatory, or inappropriate language.
  • Provide relevant details (e.g., product name, order number) when addressing specific concerns.

How We Use Your Feedback

  • Continuous Improvement: Your comments help us identify areas of improvement and refine our offerings.
  • Shaping Our Services: Suggestions from our clients inspire new features, products, and services.
  • Acknowledgment of Excellence: Positive feedback motivates our team and helps us recognize outstanding efforts.

Where to Submit Comments

You can share your comments through:

  • Email: admin@zhxmoonisland.com
  • Website
  • Social Media

We appreciate your time and effort in helping us grow. Together, we can continue to create exceptional experiences for all our clients.

 

 

Media Policy

Purpose

This Media Policy establishes clear guidelines for managing media interactions and protecting the reputation of ZHX Moon Island. It ensures consistent and professional communication while fostering transparency and collaboration with media representatives.

Scope

This policy applies to all employees, contractors, and representatives of ZHX Moon Island. It governs all media interactions, including press releases, interviews, social media, and public statements.

Policy Guidelines

  1. Designated Spokespersons

    • Only authorized personnel may speak on behalf of ZHX Moon Island.
    • Designated spokespersons include:
      • [Name/Role, e.g., CEO, Marketing Director, PR Manager]
    • Employees are not permitted to speak to the media unless explicitly authorized.

  2. Media Inquiries

    • All media inquiries must be directed to the [Public Relations/Communications] department.
    • Responses will be coordinated and approved by the designated spokesperson to ensure accuracy and consistency.

  3. Press Releases and Announcements

    • All press releases must be approved by [specific department/leadership].
    • Press materials should align with the company’s mission, values, and branding.

  4. Social Media Communication

    • Social media posts representing ZHX Moon Island must adhere to the company’s Social Media Policy.
    • Employees are encouraged to share approved content but must avoid discussing confidential or sensitive company matters online.

  5. Confidentiality

    • No employee or representative shall disclose proprietary, financial, or confidential information to the media.
    • Any breach of confidentiality may result in disciplinary action.

  6. Crisis Communication

    • In the event of a crisis, all media communications will be handled by the [Crisis Communication Team].
    • Employees are instructed not to make any statements to the media and to direct inquiries to the designated spokesperson.

  7. Media Training

    • Spokespersons and other authorized personnel may receive media training to ensure effective communication.

  8. Monitoring and Reporting

    • The company will monitor media coverage to ensure accurate representation.
    • Any misrepresentation or inaccuracies should be reported to the [Public Relations/Communications] department immediately.

Compliance

All employees and representatives must comply with this policy. Violations may result in disciplinary action, up to and including termination of employment or contracts.

Contact for Media Inquiries

  • Email: admin@zhxmoonisland.com

 

 

Cookies Policy

Introduction

At ZHX Moon Island, we are committed to protecting your privacy and ensuring a transparent user experience. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help improve your browsing experience by remembering your preferences, enabling functionality, and collecting analytical data.

How We Use Cookies

We use cookies for the following purposes:

  1. Essential Cookies
    • These cookies are necessary for the website to function properly. They enable core functionalities like secure login and navigating between pages.
  2. Performance and Analytics Cookies
    • These cookies help us analyze how visitors interact with our website, allowing us to improve its functionality and user experience.
  3. Functionality Cookies
    • These cookies remember your preferences and settings (e.g., language or region) to provide a personalized experience.
  4. Advertising and Targeting Cookies
    • These cookies collect information about your browsing behavior to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Types of Cookies We Use

  1. Session Cookies
    • Temporary cookies that expire once you close your browser.
  2. Persistent Cookies
    • Cookies that remain on your device until they expire or are manually deleted.
  3. First-Party Cookies
    • Cookies set directly by our website.
  4. Third-Party Cookies
    • Cookies set by third-party services we use, such as analytics tools (e.g., Google Analytics) and social media plugins.

Your Choices

You have the right to manage your cookie preferences:

  1. Browser Settings
    • Most web browsers allow you to manage or delete cookies through their settings. You can also configure your browser to notify you when a cookie is being set.
  2. Cookie Banner
    • When you visit our website for the first time, you will see a cookie banner allowing you to accept, decline, or customize your cookie preferences.
  3. Opt-Out OptionsYou can visit websites like Your Online Choices or Network Advertising Initiative to opt out of third-party cookies
    • .

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will always be posted on our website with the effective date.

Contact Us

If you have any questions about this Cookies Policy, please contact us:

  • Email: admin@zhxmoonisland.com

By continuing to use our website, you consent to the use of cookies as described in this policy.

 

 

 

 

Embedded content from other websites Policy:

Purpose

This policy establishes guidelines for embedding third-party content on the digital platforms and websites managed by ZHX Moon Island to ensure compliance with intellectual property laws, enhance user experience, and protect the company’s reputation.

Scope

This policy applies to all employees, contractors, and third-party vendors responsible for creating or managing content on ZHX Moon Island’s websites, mobile applications, and other digital platforms.

Policy Guidelines

1. Permitted Embedded Content

ZHX Moon Island allows embedding content from the following sources:

  • Video Platforms: YouTube, Vimeo, and other reputable video services.
  • Social Media: Facebook, Twitter, Instagram, LinkedIn (using official embed tools).
  • Mapping Tools: Google Maps, OpenStreetMap.
  • E-commerce Widgets: Shopify, PayPal, and other approved payment services.
  • Interactive Tools: Calendly, Eventbrite, and survey platforms like Google Forms or Typeform.
  • Analytics Dashboards: Tableau, Google Data Studio.

Content from unverified or suspicious sources is strictly prohibited.

2. Usage Requirements

  • Compliance with Terms of Service: All embedded content must comply with the source website’s terms of use and embed policies.
  • Attribution: Ensure that proper attribution is provided to the source of the embedded content where required.
  • Functionality: Regularly verify that embedded content remains functional and does not negatively impact user experience.
  • Security: Embedded content must not introduce security vulnerabilities or malicious code. All external content must use secure HTTPS protocols.

3. Intellectual Property and Licensing

  • Authorization: Only embed content for which ZHX Moon Island has the right to use, either through licensing agreements, public embedding tools, or explicit permission.
  • Copyright Compliance: Avoid embedding copyrighted material without authorization.

4. User Privacy

  • Data Collection Transparency: Notify users if embedded content collects or tracks their data (e.g., through cookies, IP tracking).
  • Cookie Management: Ensure embedded content complies with GDPR, CCPA, and other relevant data privacy regulations. Use consent banners or tools where necessary.

5. Prohibited Content

Do not embed content that:

  • Promotes hate speech, violence, or illegal activities.
  • Contains explicit or inappropriate material.
  • Includes unauthorized advertising or affiliate links.
  • Originates from untrusted or unverified sources.

6. Maintenance and Monitoring

  • Regularly review embedded content for broken links, outdated material, or security vulnerabilities.
  • Remove embedded content if it no longer aligns with company values or user expectations.

7. Approval Process

The designated content manager or compliance officer must review and approve all embedded content. Any exceptions to this policy require prior written approval from ZHX Moon Island’s management.

Enforcement

Violations of this policy may result in disciplinary action, up to and including termination of employment or contract. ZHX Moon Island reserves the right to remove non-compliant embedded content immediately.

Policy Review

This policy will be reviewed annually or as necessary to address changes in technology, legal requirements, or company strategy.

Who We Share Your Data With Policy

Purpose

This policy explains how ZHX Moon Island, operating in the United Arab Emirates (UAE), shares your data with third parties, ensuring transparency and compliance with UAE privacy laws, including the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

Scope

This policy applies to all personal data collected from users through ZHX Moon Island’s websites, applications, and services in the UAE.

1. Third Parties We Share Data With

We share your data with third parties only when necessary to provide our services, fulfill legal obligations, or enhance your experience. These third parties include:

a. Service Providers

We share data with trusted vendors who help us deliver services, such as:

  • Hosting Providers: To securely host our websites and data.

  • Payment Processors: To facilitate secure payment transactions.

  • Customer Support Platforms: To manage and respond to user inquiries.

  • Marketing Services: To send promotional communications, where you have given consent.

b. Business Partners

When collaborating with partners to deliver co-branded services, we may share data to facilitate those offerings.

c. Legal and Regulatory Authorities

We may disclose data to comply with UAE legal obligations, including:

  • Responding to court orders, subpoenas, or government investigations.

  • Meeting regulatory requirements as mandated by UAE law.

d. Analytics and Advertising Providers

We use third-party tools to analyze user interactions with our services and deliver targeted advertisements. These tools may collect data through cookies or similar technologies, with your consent where required.

e. Affiliates and Subsidiaries

We may share data with affiliated entities under common ownership for operational and business purposes.

f. Merger, Sale, or Acquisition

In the event of a merger, sale, or acquisition, personal data may be transferred to the acquiring entity as part of the business transaction.

2. Data Sharing Principles

We adhere to the following principles when sharing data:

  • Purpose Limitation: We only share data for specific, legitimate purposes.

  • Data Minimization: We share the minimum amount of data necessary for the intended purpose.

  • Confidentiality: All third parties must sign agreements to protect your data under strict confidentiality.

  • Compliance: We ensure that third parties comply with UAE data protection regulations.

3. International Data Transfers

If we transfer your data outside the UAE, we ensure appropriate safeguards are in place, such as:

  • Binding agreements that guarantee data protection equivalent to UAE standards.

  • Compliance with cross-border transfer rules under UAE PDPL.

4. Your Rights

Under UAE data protection laws, you have the right to:

  • Request Information: Receive a list of third parties with whom we share your data.

  • Withdraw Consent: Withdraw consent for data sharing where consent is the legal basis for processing.

  • Object to Processing: Object to data sharing for marketing or other non-essential purposes.

To exercise your rights, please contact us at admin@zhxmoonisland.com.

5. How We Protect Your Data

ZHX Moon Island requires all third parties to implement strict security measures to protect your data. These measures include:

  • Data encryption during transmission and storage.

  • Robust access controls to prevent unauthorized access.

  • Regular audits to ensure compliance with data protection standards.

6. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide services to you.

  • To comply with legal, regulatory, or contractual obligations.

  • To resolve disputes, enforce our agreements, and protect our legal rights.

The exact retention period depends on the type of data and applicable legal requirements. When the retention period expires, or the data is no longer needed, we securely delete or anonymize the data.

7. Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Updates will be communicated through our website or other appropriate channels.

Contact Us

If you have any questions about this policy or your data, contact us: